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AJ Computer Services – Terms & Conditions
Terms and Conditions
The following are the Terms and Conditions for Services or Sale of Goods. Please read these Terms and Conditions carefully because they tell you the rights and obligations you have. You may have other rights granted by law and these Terms and Conditions do not affect these nor do they affect your statutory rights as a consumer.
Pricing & Payment Methods
I am not VAT registered, all prices are in GBP sterling.
My charges are:
Quick fix: £15.00 (Up to 30 Minutes) Remote Support or when your equipment to brought to me.
Hourly Rate: £30.00
Standard Callout: £30.00 (Up to 1 Hour, Within 5 Miles of my Location: B33 8EA)
Extended Callout: £60.00 (Up to 2 Hours, Within 5 Miles of my Location: B33 8EA)
Telephone / Email Support: £10 per Month (Geographic Telephone Numbers only: 01, 02 or 03)
Payment is due on completion of the work unless otherwise agreed by AJ Computer Services.
I accept payment by Cash, PayPal, Bank Transfer or Cheque with a Cheque Guarantee Card.
Cheques should be made payable to: Mr Anthony Collins
Contact for Complaints
If you have any complaints about my service or any Goods or Services provided by me, please contact me by email to aj-
I will acknowledge complaints within 5 working days, and keep you informed throughout the process including the time it will take to resolve the complaint.
I will accept responsibility if any work carried out by me and/or any component supplied and fitted by me is determined to have been the cause of any subsequent failure.
In the unlikely event that you experience a fault with any equipment supplied, serviced or repaired by me, I, on request, will check the equipment. You the customer agree to pay a reasonable charge if no fault is found or a fault is found that is unrelated to any servicing or repair carried out by me.
Limits of liability
AJ Computer Services will not be liable for any claims, penalties, loss, injuries, damages or expenses arising from the service or the use or the inability to use the system or from any unauthorised access or alteration to the IT system [by a third party]. Customers should perform a system backup before a I visit your premises. AJ Computer Services are not liable for any data lost. I will try my best to ensure that all data is backed up for the customer as required as an extra service. However, It is up to the customer to carry out a regular backup of all data to prevent any data loss. AJ Computer Services will not specifically be responsible for any crashes, losses, claims, penalties, damages, or expenses from the installing of additional programs by the customer or a third party after the visit. Telephone & Email support is strictly provided over the telephone or email. Any further support provided as a telephone or email support call would not result in an on-
Governance of the Terms and Conditions
English law governs these Terms and Conditions. Any disputes will be referred to the exclusive jurisdiction of the English Courts.
Notification of Changes
AJ Computer Services reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms.
ANY ADVISE OR COMMUNICATION GIVEN BY AJ COMPUTER SERVICES IS PROVIDED BY AJ COMPUTER SERVICES ON AN "AS-
AJ Computer Services
Great Job! I’d just like to take this opportunity to say what a brilliant job Anthony done on fixing our laptop. He was completely thorough in his diagnosis of what the problem was and kept us informed all the time while carrying out the repair. The laptop now works perfectly and I will be using Anthony again for all my computer related problems.
Spencer – Birmingham
Anthony did a brilliant job fixing my computer. He updated the virus software, cleaned the system etc. I will be calling him every 6 months for a computer check-
Sue – Birmingham
Just taking the time out to say what a fantastic job Anthony has done in breathing life back into my laptop.! He managed to retrieve my files, reinstall my computer and put new security on. He informs you all the way through what he is doing, and wants to be sure that the customer is completely happy. He even managed to sort out my sons pc as well! He is definitely one of those people you need to have in your contacts. I’m so impressed with what he has done, and will certainly be recommending him to others with computer problems. Thanks again Anthony and we’ll be in touch soon!
Karen – Birmingham
Ant fixed my computer when it was really badly playing up, It took him 1 day to come over and collect my PC and 1 day to repair and bring it back, He is a genius! My computer is running nice and smooth now, he also took time out to fix my Xbox live connection which I thought would never be possible to do (according to my Internet Service Provider) but ANT the magic man got it working. I wouldn’t go to anyone else but Ant, great man!
Craig – Birmingham
I would like to recommend Anthony for his skills as an engineer for breathing life back into my laptop which to all intents and purposes was dead! It could so easily have cost me an arm and a leg. Thank you so much for your Wonderful service Anthony!
Susan – Redditch
Anthony is trustworthy and reliable. He always keeps you informed about the progress concerning your pc. He always informs you if their are any additional costs and offers suggestions about other ways to help you with your Computer.
Tina – Chelmsley Wood
I was having a problem with my computer and had two people look at it for me, only for both of them to tell me that it was ready for the bin, I got Anthony’s number off someone that I new and gave him a call, he came straight around and took it away, in no time at all it was back fixed and it did not cost anywhere near what I thought it would. When it was fixed, he rang me quite regular to make sure it was still ok. In future if anything goes wrong it’s going to be Ant I call, he’s the main man.
Derek – Birmingham